FAQ(Chinese) FAQ(Korean) FAQ(Germany)
★ This site is a streaming service. It is not possible to download and watch.
Q. How much does it cost?
A. The charge is 4,000 yen (inc. tax) for All-You-Can-See for 30 days. If you choose credit card payment, you will be re-charged automatically after 30 days. If you wish to keep using our service, do not withdraw membership.
Q. I would like to become a member, but how…?
A. Click “Join Now!!” button found at the top of the page.
Q. I have made the payment by credit card, but I have not received password.
A. There may be the following problems. Please check to see if any problems apply, and if so contact the detail to “CREDIX Customer Support”.
Q. I would like to change my registered information (ex, Email Address).
A. CREDIX will deal with your problem quickly and kindly 24 hours, 365 days. Please contact the following phone number or email address. CREDIX Customer Support (24 hours, 365 days available) : TEL:83-6832-1339 firstname.lastname@example.org
Q. I have entered my ID and Password, but I can’t view the contents.
A. Your information isn’t entered correctly. Please check if any of the following problems apply.
Q. I don’t know how to withdraw my membership.
A. Click “Become A Member” button at the top of the page, click the link “Registration Procedure” and then go to Withdraw Membership page from the bottom of the page. You can withdraw your membership by entering your ID and Password. *When you withdraw membership, your ID and Password become invalid instantly. *If you withdraw your membership by mistake, there is no guarantee in refund or other.
Q. What is the recommended environment to enjoy the contents?
A. Please refer to the following;
Q. Can I see the videos on Macintosh?
A. It is applicable to OS10.2 or later version. Please refer to the recommended environment list above.
Q. Where can I get the Media Player?
Q. Streaming video doesn’t play properly, what should I do?
A. Do you have an internet connection with sufficient speed? You may not be able to play the streaming videos with ISDN or lower speed connection. So please consider changing your internet connection. Also, you must have the required CODEC installed on you computer to play the videos, so please install the latest version if you are using the old one.
Q. Am I going to be charged per minute (or for the length of the connected time) like “Dial Q2”?
A. This site offers monthly fixed rate system for each content. You can enjoy as much as you like for the monthly charge only regardless of connection time. We never charge by “Dial Q2”. Also, please check the monthly charge for each content on purchase.
Q. How is the billing information displayed on my credit card statement?
A. You should find our name "CREDIX"on your statement.
Q. I am a little nervous about using credit card.
A. We use the credit card paying system of CREDIX Inc. Please refer to the link below for the safety information of CREDIX. Find out about the safety of the credit card payment system of CREDIX.